Shipping Policy

This Shipping Policy explains order processing, delivery estimates, tracking, and shipping support for capvze™ orders.

Order Processing

Orders are generally processed within 2–4 business days after payment is confirmed. Processing may take up to 5 business days during holidays, promotions, or periods of unusually high order volume. Processing time is separate from carrier transit time. Orders are not shipped on weekends or public holidays unless otherwise indicated.

Delivery Estimates

For U.S. orders, estimated transit is generally 10–15 business days after dispatch. Delivery estimates are provided for planning only and are not guaranteed. Carrier delays, weather, customs review, peak-season volume, service interruptions, or incorrect address information may affect delivery.

Shipping Charges and Destinations

Shipping methods, eligible destinations, and applicable charges are shown at checkout. Availability may vary by product and destination. If a destination or delivery option is not available at checkout, we are unable to confirm shipment there for that order.

Fulfillment and Multiple Packages

Orders may be fulfilled by our facilities or service partners. Products in one order may be packed or shipped separately, so you may receive more than one tracking number and delivery. This does not necessarily mean any item is missing.

Tracking

When tracking is available, we will send it to the email address provided at checkout after dispatch. Carrier tracking may take several days to show its first scan. Please allow time for tracking information to update.

Address Changes and Delivery Issues

Contact us promptly if you notice an error in your shipping address. We can request a change only before an order enters fulfillment, and we cannot guarantee that a change will be possible. Please verify your address before submitting your order.

If tracking shows “Delivered” but you have not received your package, check the delivery location, mailbox, household members, building reception, and neighbors, and contact the carrier. If the package remains missing, contact us with your order number and tracking information.

Damaged, Incorrect, or Incomplete Orders

Please contact us within 7 days after delivery if an item is damaged, defective, incorrect, incomplete, or materially different from its product description. Include your order number, a short explanation, and clear photos of the item, packaging, and shipping label where applicable. If the issue is confirmed to be our responsibility, we will arrange an appropriate solution without additional cost for the correction.

International Orders

Where international delivery is available, the recipient may be responsible for import duties, taxes, brokerage fees, or customs charges unless checkout expressly states that these charges are included. Customs processing may extend delivery estimates.

Contact

For shipping questions, contact service@capvze.com or call 00852-3063876. We aim to respond within 24 hours. Hours: 8:00 AM – 10:00 PM Daily.
Shanghai Daidaibaole Network Technology Co., Ltd.
5th Floor, Building 11, No. 6055 Jinhai Highway, Fengxian District, Shanghai, China

More About Shipping and Delivery

Business Days and Delivery Estimates

Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing time and carrier transit time are separate. For supported United States destinations, estimated carrier transit is generally 10–15 business days after dispatch. The total time from order placement includes processing and transit. Estimates are ranges, not guaranteed arrival dates; weather, carrier disruption, holidays, customs, remote destinations, and other events outside our reasonable control can affect delivery.

Shipping Origin and Split Shipments

Depending on inventory availability, product location, package requirements, and destination, orders may be fulfilled by our facilities or designated fulfillment partners. The shipping origin shown on a parcel may differ from the registered business address of Shanghai Daidaibaole Network Technology Co., Ltd. Products in one order may ship separately and receive different tracking numbers.

Tracking and Carrier Scans

Once a parcel is dispatched and tracking is available, a shipping confirmation is normally sent to your checkout email. A carrier may need additional time after a label is created before the first movement appears. The carrier may vary by product, fulfillment location, destination, and service.

Address Changes and Reshipping

Review the recipient name, street address, unit number, postal code, and contact details before placing an order. If you find an error, contact service@capvze.com promptly. We will make reasonable efforts to update the address before fulfillment, but an update is not guaranteed once processing or shipment preparation starts. Reasonable reshipping charges may apply if an incorrect, incomplete, or undeliverable address supplied by the customer causes a parcel to be returned.

P.O. Boxes, APO/FPO, and U.S. Territories

Availability depends on the product, destination, and carriers available at the time of purchase. If the address is supported, a shipping option will normally appear at checkout. If no option appears, delivery may not be available to that address.

Delayed, Lost, or Delivered but Missing

Tracking may pause while a parcel moves between facilities, carriers, or networks. If tracking remains inactive for an extended period or the parcel appears significantly delayed, contact us with your order number so we can review the available information and, where appropriate, contact the carrier or fulfillment provider.

If tracking says “Delivered” but you cannot locate the package, check the delivery area, mailbox, household members, building reception, neighbors, and the carrier where appropriate. A “Delivered” scan does not automatically prevent us from reviewing a claim. Contact us if the parcel remains missing.

International Delivery and Import Charges

Where delivery outside the United States is available, options appear at checkout. Customs duties, import taxes, brokerage fees, or similar charges may apply. Unless checkout clearly states they are included, charges imposed by a government, customs authority, carrier, or broker are generally the recipient's responsibility.