Return & Refund Policy

We want you to be satisfied with your capvze™ order. This policy explains eligibility, return steps, and refund timing.

30-Day Return Period

You may request a return for an eligible item within 30 calendar days after confirmed delivery. Contact us before sending any item back. Requests received after this period may not be eligible unless applicable law provides otherwise.

How to Request a Return

Email service@capvze.com with your order number, the product you wish to return, the reason for the request, and photos if the item has an issue. We will review your request and, if approved, provide return instructions and the correct return destination. Do not send a return to the registered business address unless we specifically instruct you to do so.

Return Condition

Unless the return is due to an error or product issue confirmed by us, returned items should be unused, clean, complete, and in their original packaging where reasonably possible. Please include all parts, accessories, and included components. Items showing use beyond what is reasonably needed to inspect them, damage caused after delivery, alteration, or missing components may be ineligible for a refund or may receive a reduced refund where permitted by law.

Items That May Be Excluded

Unless required by law or confirmed to be defective or incorrect, returns may be unavailable for personalized or custom-made products, gift cards, items marked final sale, products that have been misused or altered, or items returned with missing components. Discounted products remain eligible unless marked final sale or otherwise stated on the product page.

Damaged, Defective, Incorrect, or Incomplete Items

Please contact us within 7 days after delivery if your order arrives damaged, defective, incorrect, incomplete, or materially different from its description. Provide your order number and clear photos of the product, packaging, and shipping label where applicable. If we confirm the issue, we will provide a suitable resolution, such as a replacement or refund, without additional return shipping expense to you.

Return Shipping

For a return based on preference or a change of mind, you are responsible for return shipping, and original shipping charges are generally not refundable. For a confirmed error, damage, or defect attributable to us, we will provide an appropriate resolution without additional expense for the correction. We recommend using a trackable shipping service and keeping proof of shipment.

Refunds

After an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are generally issued to the original payment method within 5–10 business days after approval. Your bank or payment provider may require additional time to post the refund. Original shipping charges are generally not refunded for preference returns unless required by law.

Exchanges and Cancellations

Contact us if you would like a different item. Exchanges depend on availability and may be handled as a return and a new order. You may request cancellation or an order change before fulfillment begins, but we cannot guarantee changes after fulfillment or dispatch has started.

Contact

To start a return, email service@capvze.com or call 00852-3063876. Customer service hours: 8:00 AM – 10:00 PM Daily.
Shanghai Daidaibaole Network Technology Co., Ltd.
Owner: Dai Han
5th Floor, Building 11, No. 6055 Jinhai Highway, Fengxian District, Shanghai, China

Return Request Checklist

Before sending an item back, email service@capvze.com and include your order number, the product you wish to return, the reason, and relevant photographs or videos. For a damaged, incomplete, or incorrect order, include clear photographs of the item, the exterior packaging, and the shipping label. Customer support will review the request and provide instructions if approved.

Product Variations and Materials

Outdoor and picnic products may vary in color appearance because of lighting, photography, screen settings, material batches, or ordinary manufacturing variation. Small differences in fabric texture, stitching, surface finish, shade, dimensions, or weight are not necessarily defects. Product pages provide the item-specific specifications and care notes. If the item is materially different from the product description, report it within 7 calendar days after delivery.

Return Address and Authorization

Do not automatically send merchandise to the registered business address. After your return request is reviewed and approved, customer support will provide the appropriate return warehouse address and instructions. Unauthorized parcels or items sent to an address not supplied by customer support may be delayed, rejected, lost, or ineligible for processing.

Items Not Eligible for Preference Returns

Preference-based returns may not be available for customized or personalized products, gift cards, products clearly marked “Final Sale” or non-returnable before purchase, items materially altered or misused, products damaged after delivery for reasons unrelated to an original product problem, or goods returned with missing components or in a condition preventing reasonable inspection. Discounted items remain eligible unless marked final sale or otherwise stated before purchase. These limits do not remove consumer rights that applicable law protects.

Return Shipping and Package Tracking

For a change of mind, preference, style, or customer selection error, the customer generally pays return shipping. Original shipping charges are generally not refundable for preference-based returns. If we confirm damage, defect, incorrect or incomplete fulfillment, or a material difference attributable to us, we will provide an appropriate solution without additional costs caused by that error. No restocking fee is charged for an approved return.

For preference returns, use a reliable trackable service and keep the receipt and tracking number until the return is completed. The customer is generally responsible for the package until it arrives at the approved return destination. We cannot guarantee a return shipped without tracking or to an unapproved address.

Inspection and Refund Method

After an approved return arrives at the designated facility, it may be inspected to confirm the applicable return conditions. Once received, inspected, and approved, the eligible refund is initiated to the original payment method within 5–10 business days. Your bank, card issuer, or payment provider may need additional time to post the credit. If the original payment method cannot accept the refund, customer support will work with the provider to determine an alternative where permitted.

Depending on the nature of the issue, product value, and shipping circumstances, we may determine that an appropriate refund or replacement can be provided without requiring the item to be returned. Customer support will communicate the applicable resolution.

Exchanges, Cancellations, and Consumer Rights

Exchanges depend on current inventory and availability. If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order. Submit cancellation requests as soon as possible. We will make reasonable efforts before fulfillment begins; cancellation cannot be guaranteed after processing, packaging, shipment preparation, or dispatch has started. No cancellation fee is charged when cancellation is successfully completed before fulfillment. Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.