Contact Us

We are here to help with product questions, order updates, delivery concerns, returns, and other customer service requests. Please contact us using the details below.

Customer Service

Brand: capvze™
Owner: Dai Han
Company: Shanghai Daidaibaole Network Technology Co., Ltd.
Email: service@capvze.com
Phone: 00852-3063876
Customer Service Hours: 8:00 AM – 10:00 PM Daily

Registered Business Address

Shanghai Daidaibaole Network Technology Co., Ltd.
5th Floor, Building 11, No. 6055 Jinhai Highway, Fengxian District, Shanghai, China

How to Get Help

For order-related questions, include your order number and the email address used at checkout. For a damaged, defective, incorrect, or incomplete delivery, contact us as soon as possible and include clear photos of the item, packaging, and shipping label where applicable. This helps us review the issue and provide the appropriate next steps.

We aim to respond within 24 hours. Response times may take longer during holidays or periods of unusually high inquiry volume. The registered business address above is not a return warehouse. Please contact us before sending any return; we will provide the correct return instructions and destination.

Order Questions

For an existing order, please include your order number and the email address entered at checkout. For address changes or cancellation requests, contact us as soon as possible. We can only request an update before fulfillment or shipment preparation begins, and we cannot guarantee a change after that point.

Product or Delivery Problems

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its product description, contact us promptly and within 7 calendar days after delivery. Include your order number, a clear description of the problem, and photographs or video of the item and issue. For shipping damage or an incorrect delivery, also include photographs of the exterior packaging and shipping label.

Outdoor items may use different materials, protective packaging, and components depending on their shape, size, weight, and intended use. Review the care information supplied with the item. Minor variations in color appearance caused by lighting or display settings may occur; such differences are not necessarily a product defect.

Returns

Please contact customer support before returning merchandise. Do not automatically send a return to the registered business address. If a return is approved, we will send the proper destination and instructions. For more information, see the Return & Refund Policy.

Response Time

We aim to respond to customer inquiries within 24 hours. Requests that require review by a payment provider, carrier, fulfillment partner, return facility, or another service provider may take additional time. Customer service hours are 8:00 AM – 10:00 PM Daily.